Job Description

Responsibilities

The ITOC Systems Administrator is a hands-on technical role focused on administering and supporting systems spanning for our multi-site environment. The Systems Administrator takes ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolution. The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.

• The Primary responsibility of The ITOC Sr Admin is to follow the Major Incident Response process including Managing, coordinating and communicating all Priority 1 incidents until fully resolved.
• Guide and coach ITOC team members in the analyst and Admin roles.
• Responsible for all escalations and senior leader communications.
• Perform daily system monitoring, verifying the integrity and availability of all systems, reviewing system and application logs, and verifying completion of scheduled jobs.
• Define, prioritize, and resolve all support requests in an organized, efficient, and expedited fashion.
• Administration and monitoring of corporate and managed services cloud-based systems.
• Development, maintenance, and usage of automation scripts using Bash, PowerShell, Python, etc.
• Assist with patch management in Production environments.
• Create and maintain configuration documentation, system and operations documentation, and knowledge base articles.
• Act as primary point of contact for outages and escalations and assist Incident Managers in emergency scenarios.
• Monitor ticket tracking system for newly assigned tasks.
• Monitor and report on all of Spirit networks, systems, and applications in a 24x7 world class operations center, while working expeditiously to limit impact to our customers and tracking the health of our SLAs.
• Handle routine operations requests such as adding new users, restarting services.
• Implement and follow all policies and procedures for monitoring, testing product availability, how problems are identified, and incident management.

Qualifications

Specialized Skills & Competencies

• Prior Experience with major incident management programs is a plus.
• Experience working with NOC tools, network management systems, escalation procedures, and other monitoring applications a plus.
• Solid understanding of Windows administration and application resource utilization monitoring.
• Solid understanding of network concepts and troubleshooting skills, DNS, IP and network hardware.
• Experience with Microsoft Infrastructure – Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
• Knowledge of cloud platforms and virtualization software, Azure, AWS or Google Cloud.
• Experience in managing and supporting Virtualize environments in VMWare.
• Basic Understanding Load-balancers, web session state and be able to troubleshoot issues involving the same.
• Ability to identify inefficiencies and provide solutions to improve our systems and processes.
• Experience supporting web applications solutions including Paas, SaaS and IaaS.
• Able to support a 24x7x365 staffing model which includes weekends and holidays.
• Excellent verbal and written skills.
• Ability to multitask and prioritize.
• Proven decision-making abilities.
• Ability to adapt to fast pace environments.
• Driven, high-energy, self-starter; comfortable working in a fast-paced, dynamic, and high-growth environment.

Education

• Associate degree or equivalent experience.

Overview

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!

• Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

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